Terms & Conditions

Quintessential Tips Limited - 04439511 - 14 Kenwyn Street Truro TR13DJ - 01872 270799 - info@quintessentialtips.com

By either creating an account (Trade & Retail) or offering to purchase a product from us (Retail) or use the website in any way you agree to the below terms and conditions, Also if you use any of our images without seeking prior permission you will be held by the terms and conditions listed below.

Customer Service - Quintessential Tips is a Ltd company and is not the same business as our sole trade Business Quintessential which is a shop in Truro Cornwall. We offer (Quintessential Tips Limited) great customer service with a response to your query usually happening in 24 hours or less. ( 99.9% of the time you will have a response much sooner usually within 2 hours of emailing or phoning your query through). Please note - We are not a faceless corporation and do have our own life with its good and bad. If you need to contact us by phone please call the number and relay your name and order number and issue you are having and we will contact you back as soon as possible if no Quintessential Tips staff are available that moment to assist.  Staff working in the shop will only relay your message to the website staff who will then contact you. They will not be able or willing to answer questions of a medical nature. 

While we have great customer service, we do not accept people phoning or emailing and being rude to us or any of the staff from either business. Please be aware that if you contact us and are rude then we will of course deal with you professionally but we do reserve the right to not serve you again.


1.Acceptance of Orders - An order is not considered accepted until we have dispatched it. Up until dispatch we can change, Cancel & Delay dispatch as required for any reason. No Contract exists between Us (Quintessential Tips) & you the customer until marked as dispatched. By clicking the 'Complete order' button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order

Once Dispatched - From this point on we consider the order Accepted and we will honour the contract between both parties up until Delivery is achieved in conjunction with the distance selling regulations. 

Wrong Prices or Text in Listings - We have no intention of misleading or misrepresenting our products but with human and technological error mistakes can happen. If you are looking through our site and find a price error or something in the listing body text please note you are welcome to contact us and let us know. You will have our thanks

However if your sole interest is to trawl our website to find and capitalise on an innocent mistake then please see above regarding order acceptance! If you make an order and we notice any issue relating to your order and a price error then we will contact you and invite you to pay the correct price - if you are an honest good person then naturally you will understand. If not,please accept our deepest apologies but we will not accept or send any products for less than the correct price, like stated above we do not accept orders till they are dispatched. This is final and we do take a dim view of people trying this type of thing with us being a small family business. Good people do not look to exploit others. Until an order is made and accepted no contract between either party exists 

By using this website you are agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site. As the nature of the products is used in smoking or food supplementation, We only accept orders from people aged 18 or over, if you use this website under that age, Quintessential Emporium / Tips Limited will not be liable for any issues arising from you violating our terms of service. Please don't use us if under 18. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

All images are copyrighted and the penalty for using them without prior written permission is £1000 per image used. Sharing of pictures via social media is allowed as long as original source Ie us are credited for the image etc and prior permission has been granted by us. £1000 pounds is for each image used and payment is not for a license. Payment will be collected by invoice & if failure to pay then Debt collectors will be used.  In short don't use our images without consent. If you do use them without consent you agree to our charges and also any and all charges that are associated from your infringement .

Please note this also includes trademark infringement

All images despite the water mark are the copyright of Quintessential Tips Ltd or the originating Photographer - make sure you don't use images illegally. 

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks via SSL secure payment pages.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We will not be liable for any blogs on this site and by using our website you agree to not hold quintessential Tips, its staff or third parties liable in any way.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any-time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, re-sellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Failure to do so will result in the time-scale increasing or delivery complications that Quintessential Tips are not liable for.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties such as blogs, reviews and any other social media.

Third-party links & Blogs on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, blogs or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or blogs. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy found here.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. (l) ask to be retrospectively credited for Reward program. (m) abuse the free postage. (n) try and capitalize on mistakes. 


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Shopify or Quintessential tips Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Quintessential Tips Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at info@quintessentialtips.com or please see our Contact us Page for further contact details.

Section 21 - After-sale service

Questions, comments or requests regarding these terms and conditions or our Products should be directed to our Customer Service team via info@quintessentialtips.com

 If you have any complaints these should be addressed in writing to Quintessential Tips 14 kenwyn Street Truro Cornwall TR1 3DJ.

Section 22


Official Quintessential tips Discount Codes entitle you to an extra percentage (specific to the Discount Code in question) off your next online order from www.quintessentialtips.com. 

Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. Discount Codes and related offers are not open to employees of Quintessential tips and we reserve the right to withdraw them and refuse or restrict any order at any time. Goods are supplied subject to our terms and conditions, which can be found at: Terms & Conditions

1.Discount codes are not able to be applied retrospectivley and minimum spends may be required to activate the code. Read the info on the publication of the code - if unsure please contact us.  Please dont make an order after the expitry date of the code and expect us to apply it to your order. 

Section 23

All Reward Program transactions are to be done at the time of purchase - Rewards Program Referrals or points are not applied retrospectively. It is for you the reward program user to make sure you utilize it - Quintessential will not and has no obligation to give any points if you discover our reward program after you have made an order - be a normal person, sign up  and understand there is only so much we can do.  We are very busy and the rewards program is a stand alone third party tool that we pay for to give customers the chance to save bits here and there and be rewarded for their loyalty , but you cant expect us to retrospectively add points or give you something because you found our reward program after you made an order or if you referred a friend 10 days after you made an order without using the reward program interface. All Rewards and reward program activity is to be confined to the interface application - please only contact us if you have trouble spending the points or if you cant add them for doing a task.

  1. No Points or referral Discounts to be applied retrospectively.
  2. No Referrals to the same Billing or Shipping Address. 

Section 24 Payment

You can make payment on our website using your credit or debit card

Cards - no money is charged before we dispatch the goods from our warehouse. (when the customer places an order we reserve the amount on their card, but we do not charge the card until goods have been dispatched. 

Refunds: You have 14 days from the date of delivery to inform us about your wish to return the product providing it is unused. After this date the you have additionally 14 days to ship back the goods. Customers only pays for the cost of returning the product if we are informed within 14 days and item is returned to us in another 14 days - please note no refunds will be made until products are received and checked.  If you think this means you can but a product and use half of it and then return it for a refund you can think again. if the product has been used and is not faulty we will not be able to refund you for it.  

Returning unwanted orders

We are sure that you will be delighted with your items however, If you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition and are the responsibility of the customer until they reach Quintessential Tips. 

Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Quintessential Tips by either phone or e-mail. Any goods sent back without prior consent from Quintessential Tips will be sent back at your cost.

All returns will need to be sent recorded delivery. Quintessential Tips Limited will not be held liable for un-recorded returns lost in the post.

Disclaimer: Products are to be used with Tobacco and other legal herbal smoking Mixtures, Quintessential Tips does not endorse breaking the law. 

Disclaimer: We do not sell medical grade CBD oil nor are any of our products intended to treat an illness. We sell high grade natural food supplements only. Please do not call us or email us expecting medical advice.  

Disclaimer: All reviews on this site are done so by individuals, what they say is down to them and we do not pay people in discounts to make Text reviews. Reviews should be used to gauge the quality and service - they should not be used in place of a trained medical professional when making a decision to buy any product.  Our Reviews are third party verified and Quintessential Tips Limited accepts no liability in connection to them.

DisclaimerThese products have not been evaluated by the FDA / MHRA and are not intended to diagnose, treat or cure any disease.

Quintessential Tips Ltd. does not sell any products that violate the United Kingdom Misuse of Drugs Act 1971.

Disclaimer: Quintessential Tips Ltd. does not make any claims about the products sold on the website. The products sold on this website are not intended to diagnose, treat, cure or prevent any disease. 

They are sold as food supplements only. No information provided on this website has been evaluated by the FDA or MHRA. 

Any information provided on this website is provided to the best of our knowledge and is not intended to replace the competent advice of a qualified medical practitioner. 

Any testimonials or product reviews provided by our customers are not the view of Quintessential Tips Ltd. and should not be taken as recommendation or fact. 

Pregnant or lactating women should consult a doctor prior to use. 

If you are taking medication and/or have a severe medical condition, consult a doctor before use of any CBD products.