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Purchasing & Delivery

Before You Buy

UK Deliveries are made Monday to Saturday by Royal Mail or other delivery third party services unless a Bank Holiday or Holiday period like Christmas (see below) or adverse weather conditions. We say expect delivery within 3/4 days of delivery but it may be quicker or longer depending on external factors and this time frame is an estimate and not a guarantee - if your order does not come in this time for domestic orders please contact us, international is longer and dependent on Royal Mails maximum delivery time frame, but we would expect it to normally arrive within 4-7 days.

Please purchase before 3PM Monday to Friday for same day dispatch provided products are in stock and no further verification is required. Please take note that the Special by 1 Saturday Service must be used if you wish to receive your goods on a Saturday when ordering on a Friday. We offer Free Tracked delivery Within the UK and Paid Tracked & Non Tracked options for Europe & the rest of the world. Before you buy you should look at our postage options and decide which one gives the correct timescale and cover for your parcel. In the Event of loss we will work with you and the shipping provider to bring about a resolution as quick as possible - for more information and our full shipping terms please see our Terms & Conditions Page at the bottom of the page.

Please note that we have no control over foreign Boarders or Customs, and we have no liability for any Customs fees or delays or losses caused by a Non United Kingdom Customs related issues - we suggest checking your customs laws prior to ordering just to be sure. Please also be sure all your information is correct as the Free No Rush Delivery service only comes with one posting per order - if you have made an error in your address and the parcel is returned to us we will contact you so you can pay for shipping.

Christmas Posting Times should be taken notice of and it's best to order in advance to avoid disappointment as we found that in 2017 most next day orders came within 2 days instead of the one day as Royal mail in the week leading up to Christmas were stretched to the limit. It is for this reason that from the 18th to the 3rd January we can't guarantee any special deliveries but this method will still be the quickest way to get products at this time. We trust you will understand this and will not be offended or request your postage back in this time frame if delivery occurs in 2 days and not 1.

Delivery Options

Free Royal Mail 48 Service. 2/3 day (estimate) UK Shipping Fully Tracked With £100 Cover (see T&C's). Special delivery By 1 Service Plus Other Paid Delivery Options for National & international orders.

Warranty Information

LIMITED WARRANTIES
Limited Warranties are non-transferable. Please note that all Quintessential Own Brand Products that we sell come with money back Guarantee - All other products are sold to be defect free - if you buy a product and there is a defect or product error, you are welcome to return it, and we will make sure replaced or refunded. Please see Terms & Conditions to see full wording. Our intention is that you have a hassle free shopping experience, and we only sell quality products but if you are not satisfied at the quality then please contact us. If the product is a liquid, once seal is broken you must contact us first before we accept any returns. If the product is a vape device including cables then please refer to the timescale of the warranty in the full terms and condition page. .

Payment Information

We accept Debit & Credit Cards, If this method is not suitable we also accept Bank Transfers & Phone Payments for UK Cardholders. Please note that the currency converter at the top of the page is for guidance only and all prices are in GBP only for final sale.

Please note orders are not dispatched until we receive payment in full - if ordering from abroad and wanting to use the bank transfer method please note that we have no control over your own bank fees which may be applied to the transaction. As soon as payment clears we will get the parcel ready to dispatch, upon dispatch we will consider the order accepted and will comply with our duties as per that acceptance. Before dispatch, we still retain full rights to Cancel, Alter, Delay and Verify as required depending on security parameters. Again our intention is a happy, trouble free shopping experience for both parties that protects the card holder at all times.